1. Personal Information We Collect

We may collect the following personal information:

• Full name and date of birth
• Driver's licence number and expiry date
• Contact details (phone, email, address)
• Payment and billing information (securely processed)
• Vehicle and insurance details relevant to accident replacement claims
• Details of accidents or incidents
• Information through enquiry forms, emails, phone, or website analytics

2. How We Collect Personal Information

• When you complete a rental booking or agreement
• When you contact us via phone, email, or forms
• Using our accident replacement vehicle service
• Via website cookies and analytics
• Occasionally from third parties like insurers or lawyers

3. Why We Use Your Personal Information

• Process rental bookings and provide vehicles
• Verify eligibility to rent (licence checks)
• Manage accident replacement claims and insurer communication
• Process payments and financial transactions
• Respond to enquiries and provide support
• Comply with legal obligations
• Improve services and website experience
• Contact you about relevant updates (with consent)

4. Disclosure of Personal Information

• Insurance companies — for accident replacement cost recovery
• Legal professionals — for claims or disputes
• Payment processors — secure transaction handling
• Government and regulatory bodies — as required by law
• Service providers — assisting with operations (IT, accounting, etc.)
• We do not sell, rent, or trade personal info for marketing

5. Storage and Security

Personal information is stored securely. Access is restricted to staff performing their duties. While we use best-practice safeguards, absolute security cannot be guaranteed.

6. Data Retention & Your Rights

• Records retained as long as necessary or as required by law (typically minimum 7 years)
• Right to access, correct, or complain about personal information
• Opt out of receiving direct marketing communications
• Right to lodge a complaint with the OAIC if unsatisfied